Please note that due to the large volume of messages I receive, I can’t answer every email. I will prioritize issues with my booking system, website or YouTube, however.
Click the unsubscribe link at the footer of the newsletter.
Once you’ve unsubscribed, go to the Newsletter Sign-up Page and enter your new address. The next issue will come to the new address.
Click here to book your appointment
Simply open up your confirmation email (the first one you received after booking your session) and click on the blue button titled "View, Change or Cancel Appointment." As long as you're making a change more than 48 hours before your appointment, you'll be able to reschedule or cancel on your own. After that, you will be charged the full rate for your scheduled reading appointment. See below for more info.
All schedule changes must be made 48 hours in advance or you will be charged the full rate for your scheduled reading appointment. Additionally, if you fail to show up for your session, you’ll be considered a “No Show” and will be charged for 100% of the cost of your service as well. Please refer to the Cancellation & No Show Policy for full details.
To change payment information, look at this article on Patreon.com.
To increase or decrease your pledge, look at this article on Patreon.com.
To stop your Patreon pledge, look at this article on Patreon.com.
Email Patreon support directly, via this form as I cannot change your billing information or your subscriptions.
Visit this page on PayPal.com for instructions on how to remove your subscription.
If so, use this form. Otherwise, see below.
If you’d like to say hello or thank you, this is the preferred method. I get a lot of email and I’d rather receive a postcard instead—one that represents something beautiful about your city, culture or something that inspires you. Please send postcards only; letters and packages will either be returned or discarded.
P.O. BOX 691398
West Hollywood, CA 90069
Note: if you didn't get a PayPal confirmation, it's likely that the payment never went through (in which case your appointment wasn't booked either).
Sometimes this happens if you lose your internet connection or if you close the browser window before you see the final confirmation screen.
Please double-check with PayPal and/or your credit card to make sure that a payment was actually charged to your account.
In the meantime, fill out the form below and I'll investigate things from my end as well.
Zoom has replaced all three. It works with web browsers, iOS/Android devices, and you can also use a landline to dial into the meeting.
• How to join on iOS
• How to join on Android
• How to join from a computer
If the solution above answered your question, that's fantastic! You do not need to submit the form, since the issue was resolved. You can just close this window.
This is reserved for technical inquiries only. Non-technical emails will not be answered, due to the volume of email I receive.
Postcards only, please. Letters and packages will be discarded.
Please use the event inquiry form instead. This form covers media, special events, sponsorships and/or collaboration opportunities.
Unless you are reporting a site outage, a video error, a booking site outage or some other massive technical error, please read the FAQ page to make sure your question isn't answered there first.
If you still have an unanswered question, use the comment field below to describe your issue.
Feel free to describe the issue in greater detail below and click submit.