Cancellation & No-Show Policy

All schedule changes must be made 48 hours in advance to avoid fees. Cancelling with less than 48 hours notice will result in a charge equal to $100 or 50% of the session price, whichever is greater. Same-day cancellations (i.e., less than 24 hours of appointment) will result in a charge of $150 or 75% of the session price, whichever is greater. If you fail to show up for your session, you’ll be considered a “No Show” and will be charged for 100% of the cost of your service.

Note: Prior to the 48-hour cut-off, you can reschedule using the link on your confirmation email titled “view appointment details.” Do not leave a message on Skype or Google Voice; email is the best method to get in touch with me.

A note on time zones: International clients (outside of US and Canada), please note that my scheduling system allows you to schedule in your time zone. Regardless of your city or country, it is your responsibility to pay attention to a.m. and p.m. For those accustomed to 24-hour clocks, 12am is midnight (aka 24:00 or 0:00) and 12pm is noon (12:00).

Confirmation emails: you will receive several emails confirming the appointment time, date and your telephone number, among other details. It’s your responsibility to read these and verify their accuracy. Failure to do so constitutes an error on your part.

Wrong numbers:  You will have multiple opportunities to verify and correct your telephone number and contact details. If you provide the wrong number, I will attempt to reach you via email. If you don’t respond to that within 15 minutes, then that constitutes a “No-Show.”

Note: I do not offer refunds for appointments that have already been completed.

Gift Cards, Gift Certificates & Series: All Gift Cards, Gift Certificates and Series Packs are valid for 12 months from the date of purchase, unless stated otherwise. Conditions specific to Gift Cards and Gift Certificates: In addition to all of the terms above, if there is an unused balance after booking a single reading, the remaining amount rolls over and can be applied to a future reading, up to 12 months from the date of purchase. Courtesy specific to Gift Certificates: If the price of a reading changes after you purchase a certificate (within 12 months of purchase), the certificate is automatically upgraded at no cost to you. Limitations specific to a Series Pass: In addition to all of the terms above, if you cancel the series after booking only one or two sessions, a $50 early termination fee will be assessed, prior to any partial refund.

Finally… Your own free will can (and will) change your personal destiny. This is why I offer readings, after all. I’m here to provide a GPS. The rest is up to you!